These terms apply to consumer purchases from our online pantry shop. They do not cover market purchases or catering. Version: 29 September 2026.
1. The seller
GĒA House of Taste · KvK 80882811 · VAT NL003501316B37.
Olga de Haasstraat 505, 1095 PG Amsterdam, Netherlands.
hello@geahouseoftaste.com · +31 6 4733 5179 (your normal call tariff). This is a correspondence and return address, not a visitor or collection address.
2. Products and orders
We sell packaged pantry products. Check the product description, quantity, ingredients, allergens and storage instructions before ordering. Natural products may differ slightly in appearance. Images do not replace the product information.
You can check and correct your order before placing it. Your order creates a payment obligation and we send an order confirmation by email. Please contact us promptly if your details are wrong. If an item is unavailable, we will contact you; we will not substitute it without agreement. You can agree to a later delivery or cancel the unavailable item for a refund.
3. Prices and payment
Prices are in euros. GĒA participates in the Dutch small businesses scheme (KOR) and does not charge VAT. Delivery charges and the full total are shown before you order. Available payment methods and any applicable provider terms are shown at checkout.
4. Delivery
We deliver within the Netherlands. We aim to dispatch within three working days after order confirmation and receipt of any payment then due, unless another dispatch time is stated before purchase. Working days exclude weekends and Dutch public holidays. Dispatch is when we hand the parcel to the carrier; delivery follows.
Shipping costs and expected delivery are shown before you order. We’ll let you know if there is a delay. Unless we agree another date, we’ll deliver within 30 days. If we miss the deadline, give us a reasonable final date. If we miss that too, you can cancel for a full refund. You can cancel immediately if we refuse to deliver or miss a date you told us was essential before ordering. Your parcel is our responsibility until you or someone you choose receives it.
5. Changing your mind
You may withdraw without a reason within 14 days after the day you receive your order, or the last parcel if it is delivered separately. You may also withdraw before delivery. Tell us clearly by email or post before the period expires. Our Returns page includes the model withdrawal form; you are not required to use it.
Please handle products with care. If use beyond what is needed to inspect them reduces their value, we may deduct that loss from your refund.
Return goods within 14 days after notifying us, to the address in section 1. Package them securely. For a change of mind you pay direct return postage, at the price of your chosen carrier. This does not apply to necessary return costs for a wrong, damaged or non-conforming product.
6. Refunds
We refund within 14 days after you notify us of withdrawal, but may wait until we receive the goods or evidence of return, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. For a full-order withdrawal we also refund the cheapest standard outward delivery charge offered. Extra costs for a more expensive delivery choice are not refunded. Original delivery charges normally remain for a partial return.
7. A problem with your order
Your goods must match the contract and reasonable expectations. These statutory rights are separate from the 14-day withdrawal period. Contact us with your order details and the problem. Photos may help but are not a condition for a valid complaint. Do not consume food you reasonably believe is unsafe.
We provide the appropriate remedy required by law, such as replacement, price reduction or refund, without charge, including necessary delivery or return costs.
8. Complaints and disputes
Please contact us using the details above if something is wrong. We’ll reply within a reasonable time and let you know if we need longer to investigate. Dutch law applies. You keep all mandatory consumer rights and your right to go to the appropriate court. We are not affiliated with a dispute-resolution board.
9. Privacy and a copy for you
Our Privacy & cookies page explains the use of customer information. The terms provided when you order apply to that order. You can save or print these terms. Your mandatory consumer rights prevail over any conflicting term.