Changed your mind, or something wrong with your order? Here’s what to do.
For our shelf-stable pantry products, you normally have 14 days after the day you receive your order to withdraw. Then you have another 14 days to send it back.
WITHDRAW FROM A PURCHASE ↓A change of mind
Tell us which order or products you wish to return. No reason or permission is needed. You pay the return postage. Please handle products with care. We may reduce your refund for loss in value caused by use beyond what is needed to inspect them.
Wrong, damaged or unsafe?
Email hello@geahouseoftaste.com with the order number and what happened. We cover necessary return costs for a product that does not meet your statutory rights. Please do not consume a product you believe may be unsafe. These rights apply independently of the 14-day change-of-mind period.
Where to return it
GĒA House of TasteOlga de Haasstraat 505
1095 PG Amsterdam
Netherlands
Package it securely. This is a postal return address; we do not offer in-person drop-off or collection.
Your refund
Refunds are due within 14 days after your withdrawal notice. We may wait for the goods or proof of return, whichever arrives first. We use your original payment method unless you agree otherwise. A full-order withdrawal includes the cheapest standard outward shipping we offered; see the Terms of sale for details.
Tell us you wish to withdraw
Email hello@geahouseoftaste.com or send a clear statement by post. Include your name and enough information to identify the order. A reason is not required.
OPEN WITHDRAWAL EMAIL ↗Opens your email app. Send the email there; clicking this button does not submit a withdrawal.
Prefer the model form?
Download the form below and email or post it to us. You may use your own wording instead.
DOWNLOAD MODEL WITHDRAWAL FORM ↓