Where do you deliver?
Within the Netherlands. Available delivery options and the shipping charge are shown before you place your order.
When will my order be sent?
We aim to dispatch within three working days after confirmation and receipt of any payment then due, unless the product page says otherwise. The carrier’s delivery time comes after dispatch. We’ll contact you if we expect a delay.
How can I pay?
The available payment methods are shown at checkout. Choose from the options available for your order before paying.
Where are the ingredients and allergens?
Open the product’s shop page and read the product information before buying. Have a question about an ingredient or allergen? Email us before ordering. Do not assume a product is free from allergens.
Can I return pantry products?
Usually, yes. Shelf-stable food is not automatically excluded from the 14-day right of withdrawal. See Returns & refunds for the steps, costs and refund information.
What if something is wrong with my order?
Email us with your order number and what happened. We’ll help with the appropriate replacement, refund or other remedy. Do not consume a product you think may be unsafe.
Can I collect an online order?
We currently offer delivery for webshop orders. Our business address is not a collection point.
Where can I find you in person?
At Reuringmarkt in IJburg on selected dates. Check Find us for our next dates; we do not attend every market day.